Refund policy

CANCELLATION POLICY

24-Hour Cancellation Window:

Orders may be canceled within 24 hours of placement without penalty or fees. All other cancellations outside of the stated exceptions may be subject to the processing fees incurred to the merchant.

 

Processing Fee:

Cancellations requested after the 24-hour window may be subject to any and all processing fees incurred to the Merchant.

 

Exceptions to a Processing Fee:

If an item becomes unexpectedly out of stock or discontinued after the order is placed, the order may be canceled and not subject to any processing fees or penalties.

 

Orders Fulfilled for Shipping:

Once an order has been fulfilled for shipping, it is no longer eligible for cancellation, even if within the 24-hour window. Please refer to the return policy for further details and any applicable restocking fees.

 

Refund of funds:

Refunds (if applicable) will be issued to the original form of payment and may be reduced by any applicable processing fees incurred to the merchant.


RETURN POLICY

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

 

All refunds will be subject to a 20% (of the purchase price) restocking fee and a 3% processing fee.

 

The following product criteria must be met to qualify for a refund:

  • Product must be in original packaging (shipped inside a shipping box)
  • Product must be in the same condition you received it as
  • Product must be unused, uninstalled and with tags attached
  • Complete with all original components, hardware, and accessories

If the product does not meet the listed criteria, we reserve the right not to issue a refund and the product will be shipped back to you at your expense. 

 

If you wish to exchange for a different item or a credit, they will still be subject to the noted fees, as they are to cover the expenses of the transaction.

 

To start a return, you can contact us at info@outdooressentialgear.com. 

 

If your return is approved to process, we’ll send you instructions on how and where to send your package. Items must be shipped back in a sturdy shipping box, ensuring it is well-protected with adequate cushioning material. Do not use the product's original product packaging (e.g., product box, plastic bag) as the sole shipping container, as this may not provide sufficient protection during transit and could void your return. 

Items sent back to us without first requesting a return will not be accepted. 

 

Returns due Damaged in Shipping and Defective Items

Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

In order to return due to damages in shipping or defective, you must contact us first and obtain a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.

 

An RMA will be required to be filled out completely and reviewed for approval of the return.

 

Verification of Inspection

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method within 10 business days after receiving the product back. Please remember it can take some time for your bank or credit card company to process and post the refund after our processing time. 


If more than 15 business days have passed since we’ve approved your return, please contact us at info@outdooressentialgear.com.

 

Proof of purchase

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund but will provide you with a store credit instead.

 

Shipping items back

In order to return an order, you must contact us first to confirm if a Return Merchandise Authorization (RMA) is required. Returns will not be accepted without a valid Return Merchandise Authorization if applicable.

 

Product returns and refunds will be determined based on the product condition. You will be responsible for paying for the return shipping costs with regard to the items being returned. We will not refund the shipping costs.

 

You must ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to resell, then we may reject a refund.


PRODUCTS/BRANDS THAT MAY NOT QUALIFY FOR REFUNDS:

Unfortunately, we cannot accept returns on sale items or gift cards. Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalized items), items requiring freight shipping. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

 

Brands that may not qualify for returns are: Firman, Front Runner, Jackery, C6, BioLite, DeepSleep, Garmin, Roam Adventure Co, Freespirit Recreation and others.

 

HIGH PRICE ITEMS:

All items over $100 (original product price, not including discounts or coupons)

HEAVY ITEMS:

Items that are over 10 pounds

TYPE OF ITEMS:

All auto accessory products

Brands with their own Return Policy

For all Brands stated below, please go to their Return page for restrictions.

FIRMAN, JACKERY, ROAM ADVENTURE CO

Contacting us:

If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:

https://www.outdooressentialgear.com/contact

This document was last updated on June 29, 2026