Shipping policy

FREE SHIPPING DETAILS

Free Shipping can only be applied if the qualifying product threshold of a total purchase of $59 or more is met and is automatically calculated in your cart.

  • Applies only to Standard Shipping

  • Items that are overweight or oversized may incur additional shipping charges

  • Discount is only applied to items that are eligible for FedEx/UPS/USPS parcel. If discount is not shown below Estimated Shipping & Handling, the item does not qualify for FedEx/UPS/USPS parcel, and thus will not be discounted.

  • May not be available for shipments to APO/FPO addresses or P.O. boxes.

  • Offer is only valid on orders shipped within the Contiguous U.S.

  • This promotional offer may be modified or terminated at any time without notice.

EXCLUSIONS APPLY TO:

  • All Rooftop Tents

  • All Roam Products (shipping costs vary)

  • All Garmin Products

  • Oversized and overweight items from: (BUT NOT LIMITED TO)

    • Dometic
    • Dirtbox
    • ROAM Adventure
    • Smittybilt
    • Deepsleep
    • Front Runner
    • White Duck Outdoors
    • Hitch Fire
    • Luno

            The Fine Print (applies to all promotions listed above)

            Cannot be combined with any other offers, team discounts, or used for gift cards, licenses, or previously purchased merchandise. Returns or exchanges where a Reward, Coupon or other discount was applied may result in an adjusted refund amount. Entire order must be shipped to a single address. May be responsible for shipping costs on returned merchandise. Shipping offers apply only to standard delivery. Promotional offer may be modified or terminated at any time without notice. Some exclusions apply. See above.

            SHIPPING POLICIES

            Outdoor Essential Gear LLC  is the operator of https://outdooressentialgear.com. By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

            General

            Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

            Shipping 

            Sorry, but at this time we only ship to the 50 United States of America. We do not ship to U.S. Protectorates, Territories, or APO/FPO addresses.

            Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. 

            This price will be the final price for shipping cost to the customer if shipping is assessed.

            Shipping and handling charges are subject to change without notice.

            Some items may require additional shipping charges due to size and weight of the shipment. 

            Delivery Terms

            In general, domestic shipments are in transit for 2 - 20 days

            Dispatch Time

            Orders are usually dispatched within 7 to 14 business days of payment of order

            Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

            Change Of Delivery Address

            For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

            P.O. Box Shipping

            Outdoor Essential Gear LLC will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

            Military Address Shipping

            We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

            Items Out Of Stock

            If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order, unless instructed by the purchaser to ship when back in stock.

            Delivery Time Exceeded

            If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation

            Tracking Notifications

            Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

            Parcels Damaged In Transit

            If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

            Sales Tax

            Sales tax has already been applied to the price of the goods as displayed on the website

            Cancellations

            If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

            Insurance

            Parcels are insured for loss and damage up to the value as stated by the courier.

            Process for parcel damaged in-transit

            We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

            Process for parcel lost in-transit

            We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost. If the item is found to have been delivered to the correct address OEG will work with the customer on a resolution together.

            Customer service

            For all customer service enquiries, please submit an inquiry at https://www.outdooressentialgear.com/contact