Jackery offers a 30-day money back guarantee. We are confident that you will love your new Jackery product. However, if you are unsatisfied for any reason, simply let us know within 30 days. Once we receive the product and confirm the validity, we will refund the full purchase price.

To return an item, please contact us via phone number 503-868-2929 or email info@outdooressentialgear.com during our normal business hours. In order to return your product under the 30-day return policy, please check that:

You have purchased the product directly from Outdooressentialgear.com. You contacted Outdoor Essential Gear and begin the return process within 30 days from the original shipment date. The product is returned in the original packaging, with all materials included, in new or as-new condition, and be accompanied with a return authorization number. 

Return & Refund Conditions
Please carefully read conditions below. If conditions are not met, Outdoor Essential Gear reserves the right to refuse the exchange or refund. Please note that Outdoor Essential Gear does not permit the return of or offer refunds for the following products:

Product that is custom configured or branded to your specifications.

How to Return an Item

To return an item you'll need to obtain a Return Material Authorization (RMA) number. Jackery will not accept returns without prior authorization and an RMA number. You can get an RMA form by contacting us via telephone or email for assistance.

Process for Returning Product

1. Obtain a Return Merchandise Authorization (RMA) Number:
All returns must have an RMA number for processing. Contact Outdoor Essential Gear at info@outdooressentialgear.com for assistance.

2. Write the RMA number on the shipping label on the outside of the package.
RMA numbers should be clearly displayed on the return shipping label of any package being returned to Jackery. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.